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Frequently Asked Questions (FAQS)


What Payment Options Do You Accept?
We accept all major credit card cards including American Express, Visa, MasterCard and Discover. We also accept PayPal.

Do You Charge Sales Tax?
One of the best things about buying through our website is that we do not have to charge U.S. State sales tax, with one notable exception: orders shipping to Florida will be subject to the relevant sales tax. delineo usa is not responsible for individual states' sales tax reporting laws pertaining to online purchases, so we encourage you to check your state's regulations before you shop. Orders shipped to Canada are taxed based on the applicable province rates.

What Is Your Cancellation Policy?
We will attempt to accommodate your request. Click Here to see our full cancellation policy.

Do You Offer Gift Wrap?
At this time, we do not offer Gift Wrap. Please contact our customer service should you have any requests.

Do You Offer A Trade or Volume Discount?
We offer discounts to members of the trade such as designers, architects and contractors who have presented appropriate credentials and have been approved. In addition, we may be able to offer special discounts for large volume orders. Please click here to learn more about our trade program. Please contact our customer service if you have any orders you wish to discuss.


Where Is My Order?
Our Customer Service will be glad to help you find your order. You can email or call to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or our call 888-468-2106.

How Much Does Shipping Cost?
We offer free shipping on most orders over $99. Orders that do not meet the $99 threshold are charged a $9.99 flat rate shipping fee. There are select product exclusions that do carry associated shipping or handling charges. In these cases, the total shipping charges are clearly identified on the product page or during checkout. For select products, upgraded delivery options may be available for purchase during checkout. Please contact our customer service if you would like to arrange upgraded delivery services.

Do You Ship Internationally?
We do not currently ship internationally. We can offer coordination with your warehouse to have shipped to the international country. Please contact our customer service to make this kind of arrangement.

What If I Live In Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands?
For these locations, additional shipping fees may apply. Our Customer Service team will confirm any such fees 24-48 hours after your order is placed, and will not finalize your order until you accept the final terms.

Will You Ship To My PO Box?
Unfortunately, we cannot ship to PO Boxes or Military APOs.

What If I Need To Ship To Multiple Addresses?
Please contact our Customer Service team and they will assist you with your specific needs.
What If I Need To Send a Message Regarding a Vacation-hold or Do-not-ship before Requirements?
Please contact our customer service team immediately upon order placement, so that we can assist you with the appropriate arrangements.


What Is Your Return Policy?
Click Here to see our full return policy.

How Much Time Do I Have to Inspect My Package For Damage?
It is critical that you inspect your order upon delivery. Orders delivered via a freight carrier specifically must be inspected upon delivery of the item. If you find any issues, please contact our Customer Service team immediately.

What If My Order Arrives Damaged?
If by some chance, your item was damaged during transit, please contact our Customer Service team.
Something we didn't cover? Feel free to contact us by clicking here.

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1605 NE 2nd Ave 
Miami, FL 33132


Mon-Fri: 10am-6pm
Saturday: By Appointment
Sunday: Closed

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